Marcom Phone Program
Listening to calls is critical for any business today. The interactions between your people and your customers can be the difference, not listening or doing anything with this vital information is no longer an option.
Marcom’s phone program has “Human Ears” to your business not only to listen but to critique these calls in two very important ways. We first score each call on a 7 point scale which tells you if your people are doing the techniques to be successful and we take it one step further, we also measure their level of behavior on how effective they are doing the techniques. These two methods of scoring provide you with the “Full Picture” on if your people are doing the right things to drive success.
Marcom’s Phone Program
- Listen to all your sales and service opportunities calls
- Critique and score calls
- Provide alerts on problematic issues
- Coach your people on a set of techniques called “Call Framework” , no scripts!!
- We send your management team daily actionable customer data that assists them in selling and servicing more customers
- Limit the “White Noise” on issues that don’t produce revenue
- Daily coaching reviews sent to the sales and service people
- Weekly/Monthly reports sent to all employees
- Software (The Club) developed specifically for your people to listen to their calls and enhance their abilities