Author Archives: marcomte

Eliminate Your Sales BDC – There is a Better Way

BDCs (Business Development Centers) have been in our industry for many, many years. However, in my humble opinion, now is the time for us to collectively do something differently. BDCs have tried and failed more times than probably any other process in the car business – but yet, we keep...

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The Inbound Sales Call: First Impressions

By Ted Schuler We discussed in our last article the importance of the telephone in today’s competitive business and the need for training with all your salespeople. The phone skills an individual has or does not have directly impact the business’ bottom line simply due to the fact that telephone...

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The Dire Need For Phone Training in the Car Business

by Ted Schuler “I know we are bad on the phone but I never seem to get around to fixing the problem.” Catch 22 (noun) – a dilemma or difficult circumstance from which there is no escape because of mutually conflicting or dependent conditions. Traditionally telephone sales training in the auto industry...

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