We Monitor Calls

Listen to, critique, and report results back to our clients.

Manage by Data

Clients receive daily “Actionable” data to obtain more sales and service.

Marketing Dollars Working?

Ensure your marketing $ are spent wisely

Welcome to Marcom Technologies

Sales and Service Call Monitoring
Management Training
Phone Training
Marketing ROI
Service Training

Marcom Technologies installs business processes that are dedicated to assist organizations in driving profits while reducing overall expenses. One of those processes is managing incoming sales and service calls. We have 25 years of experience in listening, critiquing and charting incoming calls. We have monitored tens of thousands of calls and trained thousands of salespeople on how to do the right things to get the best results on the phone.

Marcom Technologies is a company that uses a hybrid strategy – cutting edge technology and intense human interaction that allows us to drive people’s performance change in your organization. Marcom systems listen to, critique, and score calls then report back daily what is taking place on the phone. Marcom systems than assist our team in working everyday with salespeople, service advisors and managers drive more showroom appointments and repair orders on the service drive. The goal, change behavior through training, measuring the performance and accountability. The Marcom team will interact daily with the sales and service team to help them improve because every call and everyday matters.

  • Sales and service call monitoring
  • Live people listening to calls
  • Each call scored against a set of criteria
  • Daily, weekly, and Monthly performance and data reporting
  • On-going training performance sessions


Explore Our Difference


Of all the outside partners that we do business with, no one has a better relationship with our staff than Marcom Technologies. It is a pleasure working with them. Jerome Witt- GM Kunes Ford
Other than the service they provide, I appreciate Marcom Technologies knowledge of our industry how they service our accounts. If there is anything we need, they are quick to respond. Robert Katz Executive VP- Lexus of Wayzata/Maplewood
"I have always been concerned about the cost of doing business. Everything became convoluted when it came time to evaluate my advertising expenses. The challenge was determining what data was reliable versus unreliable data. Eagle Aye has closed that gap considerably. Their formula makes my evaluation quick and easy. No more guess work!" - Tom Fohr- General Manager, Kunes Country Ford Delevan

"The Marcom Service Program has had a real impact on our department. The work with my advisors to create more appointments and handle price questions on the phone. We have seen in increase in our appointments and our RO's as a result." - Rob Tancredi- Service Director, Mercedes Benz of Arrowhead