We Monitor Calls
Manage by Data
Marketing Dollars Working?
Welcome to Marcom Technologies
Marcom Technologies installs business processes that are dedicated to assist organizations in driving profits while reducing overall expenses. One of those processes is managing incoming sales and service calls. We have 25 years of experience in listening, critiquing and charting incoming calls. We have monitored tens of thousands of calls and trained thousands of salespeople on how to do the right things to get the best results on the phone.
Marcom Technologies is a company that uses a hybrid strategy – cutting edge technology and intense human interaction that allows us to drive people’s performance change in your organization. Marcom systems listen to, critique, and score calls then report back daily what is taking place on the phone. Marcom systems than assist our team in working everyday with salespeople, service advisors and managers drive more showroom appointments and repair orders on the service drive. The goal, change behavior through training, measuring the performance and accountability. The Marcom team will interact daily with the sales and service team to help them improve because every call and everyday matters.
- Sales and service call monitoring
- Live people listening to calls
- Each call scored against a set of criteria
- Daily, weekly, and Monthly performance and data reporting
- On-going training performance sessions