OUR EARS TO YOUR BUSINESS

Marcom provides industry-leading automotive phone training by listening to, critiquing and scoring your phone calls and providing actionable feedback, consistent coaching and on-going training so you can maximize every opportunity.

EXPERIENCE MARCOM FOR FREE

Simply let our team access your call tracking provider and we'll listen to and critique your incoming calls and send daily reports each day for a week...absolutely no cost or obligation!

MARCOM TRAINING SERVICES

Phone Training should equate to a change in behavior. Marcom's in-store onsite training makes sure it does.

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OUR EARS
TO YOUR BUSINESS

Marcom provides industry-leading automotive phone training by listening to, critiquing and scoring your phone calls and providing actionable feedback, consistent coaching and on-going training so you can maximize every opportunity.

EXPERIENCE
MARCOM FOR FREE

Simply let our team access your call tracking provider and we'll listen to and critique your incoming calls and send daily reports each day for a week...absolutely no cost or obligation!

MARCOM
TRAINING SERVICES

Phone Training should equate to a change in behavior. Marcom's in-store onsite training makes sure it does.

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next arrow
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25 YEARS OF EXPERIENCE

About Marcom

Marcom provides industry-leading automotive phone training by listening to, critiquing and scoring your dealership phone calls and providing actionable feedback consistent coaching and ongoing training so you can maximize every opportunity.

Marcom installs business processes that are dedicated to assist organizations in driving profits while reducing overall expenses. One of those processes is managing incoming sales and service calls and providing automotive phone training to prepare your staff for success. We have 25 years of experience in listening, critiquing and charting incoming calls. We have monitored tens of thousands of calls and trained thousands of salespeople on how to do the right things to get the best results on the phone.

The Marcom Process

 

Phone skills are as critical to the car business today as ever before. Even in today’s digital automotive environment, more than 90 percent of all leads end up in a phone conversation. Listening to the interactions between your people and your customers can be the only difference between a dealership’s success and failure.

Marcom’s phone training program puts a human ear to your dealership’s business by listening to and scoring every single call so you and your managers don’t have to do the legwork.

The Marcom Difference

•Real human ears on every call
•100% US-based staff
•Personalized service
•Accurate reporting
•Increase CRM logging percentage
•Train on proper techniques – not scripts
•Focus on behavioral change
•Available in-store training
•Actionable Results

With more personalized service, accurate reporting data, and results you can put into action, the others just don’t stack up.

Why Marcom ?

 

Stop Wasting Leads

Actionable Feedback

100% American Staff

Real Human Ears On Every Call

Daily Coaching

Experienced Trainers

Personal Service

What We Do

Listen, Critique, and Score Every Call.

Utilize Proprietary Software For Employee Use.

Supply Daily Coaching Reviews To Sales & Service Personnel.

Provide Alerts on Problematic issues.

Arrange Monthly In-Dealership Training Sessions. 

Report Weekly and Monthly to All Employees.

Limit “White Noise” Issues.

Coach Your Staff on Proper Techniques – Not Scripts!

Provide Daily Actionable Data to Management.

Testimonials

 

Try Marcom For Free!

Experience the difference Marcom phone training can make on real calls at your dealership. Simply let our team access your call tracking provider and we’ll listen to, critique and score your incoming calls and send daily reports each day for a week…absolutely no cost or obligation!

Our Locations

West Coast Office: Marcom
8603 E Royal Palm
Suite 100
Scottsdale AZ 85258
 
Southeast Office: Marcom
225 Creekstone Ridge
Woodstock Ga 30188
 
 

 

Follow Us

 

 844-262-7100

 info@marcomtechnologies.com