Marcom installs business processes that are dedicated to assist organizations in driving profits while reducing overall expenses. One of those processes is managing incoming sales and service calls and providing automotive phone training to prepare your staff for success. We have 25 years of experience in listening, critiquing and charting incoming calls. We have monitored tens of thousands of calls and trained thousands of salespeople on how to do the right things to get the best results on the phone.
Phone skills are as critical to the car business today as ever before. Even in today’s digital automotive environment, more than 90 percent of all leads end up in a phone conversation. Listening to the interactions between your people and your customers can be the only difference between a dealership’s success and failure.
Marcom’s phone training program puts a human ear to your dealership’s business by listening to and scoring every single call so you and your managers don’t have to do the legwork.
Stop Wasting Leads
Listen, Critique, and Score Every Call.
Utilize Proprietary Software For Employee Use.
Supply Daily Coaching Reviews To Sales & Service Personnel.
Provide Alerts on Problematic issues.
Arrange Monthly In-Dealership Training Sessions.
Report Weekly and Monthly to All Employees.
Limit “White Noise” Issues.
Coach Your Staff on Proper Techniques – Not Scripts!
Provide Daily Actionable Data to Management.
The Marcom Difference
With more personalized service, accurate reporting data, and results you can put into action, the others just don’t stack up.
Try Marcom For Free!
Experience the difference Marcom phone training can make on real calls at your dealership. Simply let our team access your call tracking provider and we’ll listen to, critique and score your incoming calls and send daily reports each day for a week…absolutely no cost or obligation!